FAQ's

Q. How do I cancel my account?
A. CANCELLATION POLICY: If you are feeling like you no longer need to be on the team or not completely satisfied with your Pirate Pack, we are more than happy to cancel your membership and stop monthly payments at any time.

To cancel before the next shipment, you need to notify us at Pirate Pack prior to the renewal date on the 12th of each month.
Email: support@piratepack.net and we’ll get back to you ASAP!

If your monthly payment has already renewed and you’d like to stop an upcoming shipment, you are required to request cancellation by the 28th of the month to be eligible for a refund.

IF YOU DO NOT CANCEL BEFORE THE 28th DAY OF A CALENDAR MONTH, YOU CANNOT BE REFUNDED FOR THAT MONTH’S SHIPMENT. WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED.

To submit a cancellation request, contact us support@piratepack.net

We’ll process immediately.

Q. How do I update my account information?
A. Login using your email address and password, There are sections to update your billing, shipping and login information. If you have any questions please contact support@Piratepack.net

Q. How will I be charged?
A. Signing up for Pirate Pack means opting into a membership that bills you every month. All subscriptions renew each month on the 14th, in advance of your next shipment. Boxes will start shipping around the 4th and 6th.

Q. Can I be refunded?
A. We can refund if notified prior to the 28th day of the month. Refunds are unavailable for boxes that have already shipped. If  you have missing items or the box is damaged, we’ll be happy to help you out!

Q. I just joined, when do I get billed and when does my Pirate Pack arrive?
Welcome to our community! Billing is on the 12th of the month, for your next Pirate Pack which are sent between the 4th and 6th each month.

Shipping

Q. How much does shipping cost?
A. Our prices include FREE to shipping in USA and Canada. To all other countries shipping is $25 per box sent out. So if you sign up for the 3 Month Membership, shipping costs will be $75.

Q. When do I get my first box?
A. We ship between the 4th and 6th. Join by the 10th to get the current month’s Pack. All orders processed after the 13th will ship the following month.

Q. Where do you ship to?
A. Everywhere!

Q. Do you ship to PO, APO or FPO Boxes?
A. We sure do!

Q. Do you ship anywhere?
A. We’ll definitely ship the box. However if the local postal and shipping service in your country is un-reliable, there’s not much we can do about it. So for all orders you can request a tracking number notification.

Voyages and Expeditions

Q. How do I join one?
A. Easy, you can contact us to reserve a spot.

Q. Can I win a spot?
A. Yes. Every 150 people that sign up for 12 moths, we’ll have a draw from those names to pick a winner.

AND

When your Pirate Pack arrives, open it up, pop off the best selfie you can. Than post it on instagram or Facebook with #Piratepack and brag to all your friends on how cool you are. We’ll pick a new winner every month!